About
Citrus-Lime
Citrus-Lime - IT Support, Microsoft and Sage Partner
Deciding that your business can better utilise
IT to meet its objectives is easy, there are so many
ways in which technology can assist businesses in becoming
more productive, more responsive and more profitable.
But it's also a decision many businesses liken to opening
a can of worms. Establishing exactly what you need to
achieve and then trying to match this to the technology
available, taking into account issues such as compatibility,
adaptability and of course cost, can be daunting. This
is where we at Citrus-Lime will really help.
We work with a diverse variety of businesses in all
sorts of sectors. We appreciate that the individuality
of businesses (and of the personalities behind them)
means that there is never one solution, or way of
working which fits everyone. We listen closely to
your needs and aspirations and challenge ourselves
to deliver professional, well-managed IT solutions
that are tailored specifically to your business, and
positively contribute to your future success, efficiency
and prosperity.
Citrus-Lime & Microsoft Retail Management System
(RMS)
Citrus-Lime specialises in providing independent
retailers with modern and efficient eCommerce, EPOS
and stock control solutions that give them a competitive
advantage and the infrastructure on which to build
successful retail businesses. We specialise in helping
retailers in the following sectors:
* Outdoor Clothing and Technical Equipment;
* Fashion and Clothing;
* Lifestyle and furniture;
* Cycling;
* Garden Centres.
We understand these businesses and what makes them
tick: we can help your business become more profitable
both in-store
and online.
Our solutions are flexible, feature rich and can
scale from single store/single till operation to multiple
sites with many lanes, all are based around Microsoft
Retail Management System. We also have the ability
to integrate your store with our eCommerce designs,
offering functionality and features (more normally
associated with large players such as Amazon) to small
and mid-size retailers.
Our Approach
We believe that openness with our clients builds trust.
Understanding the solution you will receive, and being
confident that our solution is the best route forward,
is vital. We don’t dazzle you with science to
sell you equipment and services you don’t need;
we simply deliver the best solution that supports
your organisation at a price that is realistic and
fair.
We are convinced that you will find our business-focused
approach a breath of fresh air when compared to the
typical views of IT companies.
Who's on the Citrus-Lime team?
Neil McQuillan BSc / MCP*
Business Consultant & IT Systems Engineer
Neil is responsible for analysis of a clients business
requirements and transforming these into concrete
solutions to enhance our client's profitability and
efficiency. Neil has an ability to visualise the best
use of IT solutions within an organisation and map
these to cost effective working solutions. Neil's
background in blue chip defence companies and high
tech small and medium sized organisations provides
him with a strong diverse background. Skills include
email and collaboration systems.
Kevin Bigland BSc / MCP
IT Systems Engineer
Kevin is a systems integration specialist, able to
merge information from multiple sources into meaningful
information which management can act upon. A wide
range of development and IT skills provides an ability
to deliver IT solutions normally outside the scope
of small to medium sized enterprises. Kevin has a
background in building software which is used to design
Jet planes and other aeronautical solutions. The software
has been deployed in NASA, BAE Systems, and GEC Marine.
Skills include database development, disaster recovery
and network topologies.
Howard Richards BSc ACA
Business Consultant
Howard qualified as chartered accountant in 1989.
He trained in the Bristol office of Ernst & Young
the global accountancy firm. On qualifying he was
asked to join the prestigious Ernst & Young management
consultancy division where he specialised in providing
advice in the field of business accountancy software
systems. He has gained an in depth knowledge of a
variety of market sectors following over 19 years
experience in the IT industry. Howard has the ability
to use his extensive experience to cut through business
procedures and issues to produce more efficient and
profitable business models.
James Steel
Design Director
A graphics designer with a particular talent for
producing consistent brands and web designs which
help a business or organisation meet its objectives.
A strong background producing design and technical
work for the likes of Motorola and Ericsson has helped
James map commercial objectives into working designs
and websites for our client base. See our design site
www.citrus-retail.com for a more comprehensive portfolio.
Michael Cornthwaite BSc (Hons)
IT Systems Engineer
Michael graduated from the University of Teesside with
a degree in Computer Science. Having worked in both
small and large enterprise companies he has gained a
good experience of deploying and managing the IT systems
from different perspectives. Michael’s main strengths
are problem solving and his wide ranging technical knowledge
with a particular specialty in networking systems, PC/Server
hardware and SQL Server.
Kieran Booker BSc (Hons)
IT Systems Engineer
Kieran graduated from the University of Teesside with a degree in Computer Science. Having worked in a variety of enterprise companies he has gained a good knowledge & experience of deploying and managing IT systems. Kieran has a wide ranging technical knowledge specialising in servers, networking systems & PC/Server hardware.
Steve Bettinson BA
Systems Manager
Responsible for the day to day management issues
which arise on peoples networks and IT solutions,
including the management of our support systems, SLA's,
equipment procurement, managing documentation and
warranty issues. Steve is qualified in communications
and this helps him ensure our clients expectations
are met promptly and efficiently.
Stephen Watson BA (Hons)
Multimedia Designer
A Multimedia designer with experience in producing
a wide range of media outputs including: Graphic and
web design, 3D Rendering and animation, Video and
sound editing, Motion Graphics and interactive media.
Having worked for Jekyll & Hyde and Elan studios,
Stephen has developed skills critical for meeting
client expectations and requirements. An enthusiastic
post-graduate of Multimedia Design & Digital Animation,
his experience of professional multimedia software
and proven ability to handle multiple projects integrating
motion graphics and interactive elements in the form
of macromedia flash make him a valuable part of the
design team. See our design site www.squarefruit.co.uk
for a more comprehensive portfolio.
Grant Hadwin BSc (Hons)
IT Sales Consultant
A graduate from the University of Huddersfield, Grant
completed a degree in Music Technology and Audio Systems
giving him a very unique path into the business solutions
industry. A recent graduate of the Sage Business Academy,
he has shown a talent for assessing problem areas
where business solution packages can be applied to
increase a client’s efficiency and productivity.
Graham Houghton
Marketing Manager
Responsible for the promotion of Citrus-Lime and
our many services and solutions, Graham coordinates
Press and Public Relations activities as well as advertising
and e-marketing. Producing and distributing the eNewsletters
and caretaking the Citrus-Lime website utilise Graham's
skills in marketing and promotion. Graham is also
responsible for developing new business opportunities
and works with the sales team to drive forward the
growth of our company. Graham has previously worked
for Unisys in the Netherlands as well as several small
and medium sized companies in the UK, giving him an
important perspective on the world of IT and of our
target market - the SME sector.
Elizabeth Smith
Office Manager
Responsible for the day to day management of the
office. Accountable for maintaining internal staff
procedures, Elizabeth manages the administration,
purchase & sales ledgers and accounts for the
company.
Abi Finley
Administration Assistant
Responsible for call handling and first contact with customers. Abi is also responsible for taking support requests & credit control.
